From booking to arrival: make your next service easier to plan

A reservation is more than a name and a time. The floor team needs to understand party size, arrival status and any important notes. The kitchen needs a useful picture of the service ahead. Managers need to know which bookings are confirmed and where capacity remains.

Postree Table Reservation brings booking information into a shared dashboard, with a branded booking page, confirmations, reminders and configurable deposits. Managers can also access booking information through OneView.

The use case: a restaurant with two distinct sittings

Consider a dining room running lunch and dinner. The lunch service has a shorter window, while dinner includes larger parties and more varied arrival times. Using one undifferentiated booking list can make it harder to manage each service’s pace.

Postree lets the venue configure separate lunch and dinner windows, capacities and time-slot rules. Guests book through the restaurant’s own page, while staff can bring phone bookings and walk-ins into the same operational view.

The solution: plan the guest journey before service

Start with clear opening hours, booking availability and a realistic capacity for each sitting. Add accurate menu information and photographs so guests know what to expect. Agree which notes the team should review before arrival.

Where deposits are appropriate, configure the amount and explain the cancellation terms clearly before payment. Postree supports deposit collection and related booking workflows; the venue should choose settings that match its own policy and confirm the payment and refund behaviour during setup.

Before opening, review the day’s list with the floor team. Check large parties, important requests and changes since the previous review. A shared list is useful only if the team treats it as the current record.

Where the efficiency comes from

Online booking reduces the need to answer every availability question by phone. Confirmations and reminders reduce repetitive follow-up work. Shared status and date filters can make it easier to find a booking when a guest calls or arrives.

Deposits may help secure commitment, but they do not guarantee that every guest will attend. The meaningful measure is your venue’s own pattern of cancellations, no-shows and recovered capacity.

Useful for more than dinner reservations

A hotel restaurant can use a clearer booking process for resident and non-resident diners. A café running afternoon tea can plan a defined service window. A bar offering seated dining or special events can present a branded booking route suited to that experience.

Review booking administration time, unrecorded changes, no-shows and how well arrivals match your capacity. Compare similar service periods rather than assuming a headline improvement applies to every business.

Ask Postree to walk through a booking, a change, a deposit and an arrival using the way your team actually works.